Terms and Conditions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order, all goods are subject to prior sale.
FAW has the right to refuse to process a transaction for any reason at its own discretion and we are not obligated to provide any explanation in this regard.
If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit/debit card or another allowed payment method used to place your order and that there are sufficient funds to cover the cost of the goods.
All items remain the property of FAW until payment has been made in full.
The price of the products will be as stated on our website from time to time, except in the case of obvious error. These prices may change at any time, but except in the above case, any changes will not affect orders in respect of which we have already sent you a Confirmation of Order.
Refund Policy
The buyer has the right to cancel the order at any time prior to shipment and the payment will be fully refunded. However, if your order has already been dispatched then the normal procedures apply.
You have the right to return and get a refund of any item within 14 days of receiving the order. The goods must be returned in perfect condition. Returns must be paid for by the customer. Shipping charges as well as any charges at customs clearance must be paid by the buyer.
The customer is responsible for the care of the goods until acceptance of delivery and it is advisable to generously protect the package to prevent damage in transit.
Before returning a purchase it is absolutely necessary to send an e-mail, please get in touch with us at order@fawbooks.com so we can tell you how to proceed (Goods returned without prior arrangements can therefore be rejected).
Before returning a purchase it is absolutely necessary to send an e-mail, please get in touch with us at order@fawbooks.com so we can tell you how to proceed (Goods returned without prior arrangements can therefore be rejected).
We will give you a refund by the same method as your original payment for products that are returned with proof of purchase and in the same conditions you received and bought it, once we have received them, and will not include, as indicated, delivery charges. Refund usually takes around a few working days to arrive to customer, depending method payment and location.
If your order is unable to move forward after delivery attempts, isn't claimed or picked up at the destination and item is finally return to sender/seller, it isn't considered a return or cancellation, we will not be responsible, and therefore your payment will not be refunded. If your order is retained to customs and you refuse to accept the delivery and item is finally return to sender/seller, it isn't considered a return or cancellation, we will not be responsible, therefore the payment will not be refunded and the customer shall pay in addition to shipping costs, if any.
FAW isn't obliged to offer any additional compensation for any disappointment suffered.
Cookies & Privacy
FAW will never share contact, login, personal, corporate or purchase details with any third party under any circumstance.
The data you provide when you register in our website is used exclusively for internal purposes, it won’t be used to send you information you haven’t authorized or requested.
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, (hereinafter, GDPR), Law 34/2002 of 11 July, on information society services and electronic commerce (hereinafter, LSSI) and Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPD), FAW s.c. guarantees the protection and confidentiality of personal data of any kind provided by our customers, in accordance with the provisions of the General Regulation on the Protection of Personal Data. In this Privacy Policy you will find all the relevant information regarding the use we make of the personal data of our customers and users.
Shipping
Shipping costs depend on the weight of the item(s) and the destination of the order and are calculated exactly in the shopping cart at the time of purchase.
All international orders are normally classified as "printed material" and no customs duties should be applied, however FAW can’t guarantee it, so the customer is the sole responsible for any customs duties, as well as for any additional amount or any local taxes in his/her country.
Customers residing outside the European Union are highly recommended to be informed on their country’s taxes and duties prior to placing an order. Nevertheless, FAW is always available to provide support and solutions.
Customers residing outside the European Union are highly recommended to be informed on their country’s taxes and duties prior to placing an order. Nevertheless, FAW is always available to provide support and solutions.
Orders are normally processed on regular working days from Monday to Friday. We do our best to ship your item as soon as payment is received, though if you have any special requirement, please let us know. A dispatch email with a tracking number will be sent once your order ships.
All shipments are fully traceable and require a signature upon delivery at the specified address. Orders of value 250€ and above have higher calculated shipping to be sent only by recorded, fully insured courier.
All items are packaged as securely as possible and suitable materials in order to ensure that goods are received in the best possible condition.
As a general new guide you should expect to receive your order within the following timescales after shipment has taken place:
ES: 3/7 business days
EU shipping: 7/15 business days
Worldwide shipping: 10/25 business days
Dispatch times may vary according to availability and subject to any delays resulting from postal delays, due to customs inspections or force majeure for which we will not be responsible.
If your order has not arrived by the estimated date of delivery or you have any other inquiries about this, please contact us at order@fawbooks.com. FAW will study the situation and respond within 24 hours.
Legal Notice
For all rights, obligations, orders and agreements including Terms and Conditions, Return & Refunds Policy, Customs & Taxes, and Shipping & Delivery, Spanish law is exclusively applicable.
Any disputes which may arise between buyer and FAW will be heard by the competent Spanish court.